Legal information
Terms for private clients
How we work when you order a job as a private person: what the quote covers, when and how much you pay, and what happens if something goes wrong.
1Who these terms apply to
These terms apply to quotes and agreements between Razom and private persons who order work outside their trade or business (consumers). Separate terms apply to businesses.
- Razom is an aannemer (contractor): we take on carrying out an agreed scope of work for a fixed price (aanneming van werk).
- The work is done by our own employees under the direction and supervision of our foreman, who is your contact on site.
2Quote (offerte)
We draw up the quote in writing. It contains:
- a description of the scope and what is not included;
- a fixed price; for consumers we state prices including VAT (btw);
- materials, planning and an estimated duration;
- the period for which the quote is valid and the payment terms.
3Agreement
The agreement is concluded when you accept the quote in writing (e-mail or signature) or when we start with your consent. Whatever we promise orally, we confirm in writing.
4Advance payment and payment
For consumers the advance payment is at most 30% of the quote price.
- You pay the rest according to the schedule in the quote and after handover.
- We invoice in writing; the payment term is stated in the quote and on the invoice.
- If payment is late, we send a reminder with an extra period to pay before we charge costs or pass the claim on, as the law requires.
5Execution and planning
The dates in the quote are indicative until we agree a handover date in writing.
- You provide access to the site and, unless the quote says otherwise, water and electricity.
- If something hinders the work (no access, weather, deliveries) we tell you at once and propose a new date.
6Additional work (meerwerk)
We carry out work beyond the agreed scope only after your agreement.
- Beforehand we tell you what is needed and what it means for price and schedule.
- We confirm your agreement in writing (e-mail or message) and list the additional work as a separate line on the invoice.
- Work that drops out of the quote reduces the price (minderwerk).
7Handover (oplevering)
After completion we inspect the work together with you. Remarks are recorded in a handover report.
- Minor defects from the report we repair within a period agreed in the report.
- Defects you discover later you report to us in writing within a reasonable time after discovering them.
8Warranty and liability
We stand for the quality of the work done. Your statutory rights remain unaffected.
- Any additional warranty period is stated in the quote.
- The warranty does not cover damage caused by improper use or by changes made by third parties.
- We are liable for damage our work causes to you or your property, within the limits of the law. Limitations of liability do not apply in case of intent or gross negligence.
9Right of withdrawal (herroepingsrecht)
If the agreement was concluded at a distance (online, by phone) or away from our premises, for example at your home, you as a consumer may withdraw within 14 days without giving a reason.
- You withdraw with a clear statement, for example by letter or e-mail.
- If you ask us to start within the 14 days, we do so only at your express request. If you then withdraw, you pay a proportional part of the work already done.
- For certain works the law excludes the right of withdrawal, for example new construction and major conversion of a building. The quote states whether the right applies to your job.
10Complaints
Not satisfied? Tell us: we answer a complaint within 1 working day. The procedure is described on the complaints page.
11Personal data
We process your data only to prepare and carry out the job. See the privacy statement for details.
12Applicable law and disputes
Dutch law applies. Mandatory consumer-protection rules remain unaffected.
Questions about this text?
Write to us and we will answer.