Legal information
Privacy statement
In short: we collect only what we need for our work; other parties see your contact details only with your consent; you can get a copy or delete your data at any time.
1Who is responsible for your data
Razom Werkt, the company and community behind this website, decides why and how your data are processed (AVG/GDPR).
2Which data we process
We process only what you enter yourself and a minimum of technical data.
- Requests and forms (job request, partner or crew application, contact, callback, Waadi report): name, e-mail or phone, the text you write and any photos or files you attach. Names, contact details and texts are stored encrypted.
- Account and profile (if you register on the site or via the Telegram bot): e-mail, name, language, Telegram ID, trade and experience, languages, work preferences, city and 4-digit postcode, optionally photo and CV.
- Certificates: in the registry we show only the type and validity of a certificate, never a scan. A scan you upload yourself is kept in private storage, checked for malware and never published.
- While you are a job seeker or registry participant we do not store your BSN, passport or residence-permit number, date of birth or exact address.
- Employees: if we employ you, the law requires us to keep a copy of your identity document (Wav, article 15). It is stored separately, in encrypted storage, only for employees and only as long as the law requires. We also hold contract, payroll and timesheet data.
- Client projects: contact details and address of the job site, photos of the work, work orders (werkbon) and handover signatures.
- Technical data: session identifier and IP address only as an irreversible hash (we do not store the IP address itself), device type and an action log containing identifiers only.
3Why and on which legal basis
Every purpose has a legal basis under article 6 AVG.
- Quotes, projects, employment, applications, matching: performance of a contract and steps before it (art. 6(1)(b)).
- Legal obligation: identity copy of employees (Wav, article 15), payroll and tax administration, invoicing (art. 6(1)(c)).
- Showing your profile to employers and revealing your contact details: only with your separate consent (art. 6(1)(a)). Withdraw it in your account; access ends immediately.
- Right-to-work check for registry participants: only a ‘checked’ mark with a date is stored (legal obligation).
- Security, abuse prevention, answering requests and complaints: legitimate interest (art. 6(1)(f)).
- The 18+ confirmation and your agreement to this text are recorded with the text version and time.
4Who sees your data
We do not sell data and use no advertising trackers or third-party analytics.
- Employers and clients: at first only a pseudonymised profile (no name, contact details or exact address); contact details after your consent.
- Razom staff (coordinators, foremen, founders) see only what they need for their task.
- Processors: hosting on the operator's own server, an e-mail service for messages with links, Telegram if you use the bot, and for the WhatsApp assistant Meta Platforms Ireland (WhatsApp) and OpenAI (AI language model); see ‘Chat bots’.
- City search: a city name or postcode is sent to the Dutch government service PDOK to calculate distances.
- Vacancy map: your browser loads map tiles from OpenStreetMap, so OpenStreetMap sees your IP address.
5How long we keep data
Your profile and related data are kept until you delete your account. Technical data are erased automatically.
- Login sessions: 7 days after expiry. One-time login links: 2 days.
- Notifications: 90 days. Translation cache: 180 days.
- Form requests: 180 days after handling, unhandled ones up to 365 days.
- Action log (identifiers only, no content): 2 years. Unfinished Telegram sign-ups: 14 days.
- Invoices, payroll and timesheet records: 7 years (fiscal retention). Identity copy of employees: the period prescribed by the Wav.
- After you delete your account, personal data are erased; only what the law requires us to keep remains, where possible without a link to a person.
- Back-ups are kept for a limited time and then overwritten.
6Your rights
You have rights under the AVG/GDPR. Most of them you can exercise yourself; we answer a request within 30 days.
- Access and copy: the ‘Privacy’ page in your account or the /mydata command in the Telegram bot.
- Correction of inaccurate data: in your profile or through the coordinator.
- Erasure of account and data: a request in your account or the /delete command in the Telegram bot.
- Restriction of processing and objection: contact us.
- Portability in a common format (a JSON file in your account).
- Withdrawing consent at any time (profile visibility, contact reveal) without effect on past processing.
- Complaint to the supervisory authority: Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).
Exercise your rights
7Chat bots (Telegram and WhatsApp)
You can reach us through two chat channels. Both are optional; the rights described on this page apply to them as well.
- Telegram: the bot @RazomWerktBot runs on our own server. Your messages travel through Telegram (Telegram FZ-LLC), which delivers them under its own terms. The Telegram bot follows a fixed dialogue and uses no AI language model.
- WhatsApp: the number +31 6 5388 1955 is served by an AI assistant. Your messages travel through WhatsApp, a service of Meta Platforms Ireland Ltd., which acts as channel provider and processor for us.
- To write its replies, the WhatsApp assistant uses an AI language model through the OpenAI API (OpenAI is our processor). According to OpenAI, data sent through its API is not used to train its models.
- You are chatting with an AI assistant on WhatsApp, not with a person. A person from our team reads every request and calls you back (normally within 1 working day).
- What the bot collects: the messages needed for your request or application, the photos you send and the technical chat ID. We keep the chat ID only as a pseudonymous reference (chat_ref) on your request or application, so that we can find your data when you ask about its status or ask us to delete it.
- Legal basis: steps at your request before an agreement, such as a job request or quote (art. 6(1)(b)); your consent for applications as a crew member or partner (art. 6(1)(a)). You can withdraw consent at any time.
- Retention: the conversation is kept for 90 days on the bot side. What became part of a request or application is kept like the other data on this site (see ‘How long we keep data’).
- Your rights: in the Telegram bot send /mydata for a copy of your data or /delete to erase it. For WhatsApp write to us by e-mail (address under ‘Changes and contact’), say which number you wrote from, and we will act on your request within 30 days.
- Telegram, Meta and OpenAI may process data outside the European Economic Area. Please do not send identity documents, your BSN or health details through the chat; we do not need them.
8Cookies and local storage
We use strictly necessary cookies only. There are no advertising or analytics cookies, so no consent banner is needed. We count visits anonymously with our own GoatCounter installation on this server: no cookies, no IP addresses stored and no third parties.
- Login session: until you log out or it expires.
- Form security token (CSRF).
- Chosen language: 1 year.
- In browser storage: the colour theme and a partly filled sign-up form (on your device only, cleared after sending).
9Security
We protect data with technical and organisational measures.
- The connection is encrypted (HTTPS); contact details, names and message content are stored encrypted.
- Uploaded files are scanned for malware and are not reachable through public addresses.
- Staff access is limited by role and sensitive actions are logged. In case of a data breach we inform you and the supervisory authority within the legal deadlines.
10Changes and contact
We announce material changes to this text on this page. For privacy questions use the contact details below.
Questions about this text?
Write to us and we will answer.