Legal information
Complaints
Did something go wrong? Tell us. We answer every complaint within 1 working day.
Answer within 1 working day
1How to file a complaint
Clients, employees, candidates, partners and anyone affected by our work can complain. Choose whichever way suits you.
- Via the contact form: say that it is a complaint and briefly describe the situation.
- Anonymously, for fees for finding work, wage deductions or pressure: the form on the Waadi page, contact details optional.
2What happens next
We follow a simple procedure.
- Within 1 working day you get an answer: we confirm receipt and tell you who is handling it.
- The complaint is handled by someone who, where possible, was not involved in the matter. We hear both sides.
- You get a written outcome: what we found and what we do. We state the timeline in it.
- If you disagree, you can ask the founder to review the decision. You can go to a court or a supervisory authority at any time.
3Your data in a complaint
We use the data in a complaint only to handle it and answer.
- We do not pass your contact details to the party you complain about without your consent.
- Retention and your rights are described in the privacy statement.
4Complaint statistics
We publish the number of closed complaints, but only from 5 cases, so that no one can be recognised.
The figure appears once there are at least 5 cases.
Questions about this text?
Write to us and we will answer.